SPA SERVICES AND CONSULTATIONS POLICY

At Milvani Holistic, we are committed to ensuring your spa experience is safe, secure, and relaxing. That's why we have implemented the following policies to protect your interests and provide peace of mind:


1. Safe and Secure Transactions:
We use industry-leading encryption and security measures to protect your personal and payment information during online transactions. Your privacy and security are our top priorities. After you place a spa service order, our team will contact you to set up the first appointment. You will be charged ONLY when we have set up your visit. Your appointment will start with a 15-minute comprehensive, holistic skin evaluation to determine your individual needs.

2. Quality Assurance:
We stand behind the quality and authenticity of the products used in our spa services. Each item is carefully sourced, crafted, and inspected to meet our rigorous standards. At Milvani Holistic Spa, we strive to offer the best personalized holistic treatments and products for your specific skin type.

3. Our Spa Treatments:
Choosing the proper THERAPY for your needs and goals involves considering your skin type, concerns, and health history. Our lead practitioner will determine what course of action best addresses your needs.

4. Allergy Disclosure Statements
At Milvani Holistic Spa, your health and safety are paramount. To ensure a safe and comfortable experience during your spa services, we kindly request that you disclose any known allergies or sensitivities. This information is crucial for us to provide you with the best possible care and to avoid any adverse reactions.
Please note that Milvani Holistic Spa cannot be held liable for any adverse reactions that occur if all your known allergies or sensitivities are not disclosed before your session. You are responsible for informing our staff of any allergies to ingredients, products, or materials that may be used during your treatment.
If you have any questions or concerns regarding allergens or ingredients used in our spa services, please feel free to discuss them with our team. Your well-being is our top priority, and we are committed to accommodating your needs to ensure a positive and enjoyable spa experience.

See and print forms: Consent Form;  Consultation Form

5. Our Consultations:
We will create a custom holistic skincare or wellness regimen tailored to your needs based on our assessment.
We will recommend specific products, treatments, and lifestyle adjustments that support healthy skin function and address symptomatic concerns.
You are not under any obligation to purchase any products after a consultation with our practitioner.


6. Transparent Policies:

Appointments and Cancelations
Please note that appointments must be canceled at least 24 hours in advance to avoid a cancellation fee equal to the full amount of the scheduled service.

Please call or text: 773 988-5681
*Those are the only acceptable forms of communication for canceling or rescheduling appointments. We appreciate your cooperation.

Late Arrival for Appointment
We kindly ask that you arrive on time for your appointment. Late arrivals may shorten treatment time to accommodate other scheduled appointments. Thank you for your punctuality.

No–Show Appointments
Failure to attend a scheduled appointment without prior cancellation will result in a charge equal to the full amount of the missed service.
All no-shows/cancellations will be charged for the credit card/CC total indicated in our detailed service menu.

 

Same Day Booking
If you book a service on the day of the appointment and cancel or do not show up, you will be charged the full price of the service.

Expiration of Services and Gift Cards
Our Spa Packages expire within six (6) months of purchase. (Some exclusions may apply).
Our Spa Single-Session Therapies expire within three (3) months of purchase. (Some exclusions may apply).
Our Gift Cards expire within one (1) year of purchase. (Some exclusions may apply).

Gift Cards
Gift cards are sold for various set amounts. Gift cards are not refundable or redeemable for cash and may not be used for gratuities.

Prices
Prices and services are subject to change at any time. If items were wrongly priced on the website, we reserve all rights to correct/edit them even after an order has been placed. You will be notified if such an error has occurred and can accept or cancel your order.

We believe in transparency. Our policies are clearly outlined and easily accessible to ensure you understand your customer rights and responsibilities.

 

7. Continuous Improvement:
We are committed to continuously improving our products, services, and processes to better serve our customers. Your feedback is invaluable to us, and we welcome any suggestions or comments you may have.


When you shop with Milvani Holistic, you can shop with confidence, knowing that your satisfaction and well-being are our utmost priorities. Thank you for choosing us for your skincare needs.